Return Policy: The Burlap Buffalo offers exchanges ONLY. Please notify us within 7 days of receiving your purchase that you are wanting to return at Burlapbuffalo@yahoo.com. Return information will be provided at that time. All shipping & handling charges will NOT be returned (unless it was an error on The Burlap Buffalo's behalf & we have decided to return shipping charges as well). Once item is returned in good condition, we will offer you an in store credit, that is valid for 6 months!