FAQs

Frequently Asked Questions

Where is The Burlap Buffalo located?

We're located in the Oklahoma City Metro!

The Burlap Buffalo
224 W. State Hwy 152
Mustang, OK 73064

What are your hours of operation?

Store Hours

• Monday–Friday: 10:00 AM – 7:00 PM
• Saturday: 10:00 AM – 6:00 PM
• Sunday: 1:00 PM – 5:00 PM

Shipping
Orders are processed and shipped Monday through Friday (excluding holidays).

Do you offer local pickup?

Yes! We offer free local pickup at our Mustang location.

Simply select "Pickup in Store" during checkout. You'll receive an email notification as soon as your order is ready for pickup.

How can I contact you?

The best way to reach us is by email at customerservice@theburlapbuffalo.com.

Please allow up to 24 business hours for a response. We'll get back to you as quickly as possible!

Do you restock sold-out items?

We do restock some of our most popular styles, but we can't guarantee every sold-out item will return.

If an item is out of stock, be sure to sign up for restock notifications on the product page. The more requests we receive, the more likely we are to bring it back!

You can also follow us on Instagram and Facebook @theburlapbuffalo to stay up to date on restocks, new arrivals, and special announcements.

Sale Item Policy

All discounted items are Final Sale and are not eligible for returns or exchanges.

Please shop carefully, and if you have any questions before placing your order, we're happy to help! Contact us at customerservice@theburlapbuffalo.com.